Privacy Policy

TIP Virtual Assistant (“TIP VA”, “we”, “us”, or “our”) is operated by The Investor Playbook, LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile applications (the “Service”). Please read this Privacy Policy carefully.

1. Information We Collect

We may collect information about you such as:

• Personal Data: full name, email address, phone number, company name, and Employer Identification Number (EIN).
• Account Data: authentication credentials and role (Administrator, Virtual Local Assistant, or Investor).
• Property & Job Data: property addresses, job requests, scheduling details, inspection reports, expense receipts, and mortgage statements you upload.
• Usage Data: IP address, browser type, device information, and how you interact with the Service.
• Location Data: GPS coordinates when you clock in at a job location, captured to verify attendance.

2. How We Use Your Information

• To create and manage your account and authenticate you.
• To match Virtual Local Assistants with investor job requests and manage scheduling, payments, and job completion.
• To process subscription payments and per-property add-on fees through Stripe.
• To send notifications, including email job opportunities and acceptance confirmations.
• To comply with legal obligations and enforce our Terms.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Stripe (payments), Google (calendar sync, when you connect your account), and email delivery providers, each governed by their own privacy policies.
• Between Users: job-related details (name, address, schedule, payment amount) shared between the investor who posted the job and the assistant who accepts it.
• Legal Authorities: when required by law or to protect our rights.

4. Data Retention

We retain your account and job data for as long as your account is active and for a reasonable period afterward to satisfy legal, accounting, or reporting requirements. You may request deletion of your account at any time by contacting us.

5. Data Security

We implement reasonable technical and organizational measures to protect your information, including encryption in transit and at rest, row-level security on our database, and access controls limited to authorized personnel. However, no method of transmission over the Internet is completely secure.

6. Your Privacy Rights

Depending on your location, you may have the right to access, correct, or delete your personal data, and to opt out of certain data processing. To exercise these rights, contact us at info@theinvestorplaybook.net.

7. Children's Privacy

The Service is not intended for anyone under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with a revised “Last updated” date.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:
The Investor Playbook, LLC
Email: info@theinvestorplaybook.net
Website: https://tipvirtualassistant.net